OUR SERVICES

SprintQuip prides itself on being Australia’s leader in cash handling solutions. Over the years, have built and grown the infrastructure required to provide a full suite of services and ensure our customers receive a solution that is appropriate, fit for purpose and fully supported. We offer a range of professional services and support options to our customers designed for a vast audience spanning across different sectors. From a 4-hours response/8-hours fix SLA to Back-to-Base options, we are here to respond to your needs. 

OUR LEADERSHIP COMES FROM OUR EXCELLENCE IN SERVICE

PREVENTATIVE
& CORRECTIVE
MAINTENANCE
WAREHOUSING
& LOGISTICS
 
QUALITY
ASSURANCE
& STAGING
CONSULTING
& PROCESS
ENGINEERING
SERVICE
CONTRACT
MANAGEMENT

WE HELP YOU SAVE TIME
& MINIMISE COSTS

It is our mission to help businesses minimise costs and achieve full visibility of cash through the deployment of cash handling solutions.

LOG A SERVICE CALL

PLEASE FILL THE FORM BELOW

FORM INSTRUCTIONS 

It is important for us to have all the information at the moment of logging a call, so we kindly request that you fill all the required fields marked with an asterisk (*). In order to attend your machine with the right tools and spare parts, we require model name and serial number. In addition to that, we would appreciate if you could please specify the nature of the issue you're having with your machine.

TALK TO OUR HELPDESK 

Our Helpdesk staff is available Monday to Friday, 8am to 5pm EST.
1800 500 994

At any other time, we have a voicemail service active. Please follow the prompts and leave a message. The first available operator will get your voicemail and decide whether the information you provided is enough to log a service call, or we need further information in order to brief  Technical Support on the nature of your breakdown.

Please refer to the form on the right-hand side to ensure you have all the information ready to efficiently log a service call with both our Helpdesk and Voicemail Service.

LOG A NGB UPGRADE

FORM INSTRUCTIONS 

It is important for us to have all the information at the moment of logging a call, so we kindly request that you fill all the required fields marked with an asterisk (*). In order to identify your machine and match it with our asset database, we require model name and serial number. In addition to that, we would appreciate if you could please let us know if the machine has any issues that you'd like our Field Technician to look at while is performing the upgrade and testing.

CALL OUR HELPDESK - 1800 500 994
Our Helpdesk staff is available Monday to Friday, 8am to 5pm EST.

At any other time, we have a voicemail service active. Please follow the prompts and leave a message. The first available operator will get your voicemail and decide whether the information you provided is enough to log a service call, or we need further information in order to brief  Technical Support on the nature of your breakdown.

Please refer to the form on the right-hand side to ensure you have all the information ready to efficiently log a service call with both our Helpdesk and Voicemail Service.

PLEASE FILL THE FORM BELOW

ORDER SPARE PARTS


During its lifecycle, your machine will endure general wear and tear due to usage. In most circumstances, your machine will return to optimal function when fitted with new parts.

You can now order spare parts by filling the form enclosed.

If you're not sure how to call the spare part that you're looking for, just do your best at describing it or just take a picture of it and attach it to your request.

Our Spare Parts Specialists will identify the part and call you back to advise on pricing and availability.

If the part you are enquiring about is in stock, we'll send it to your designated address within the next 1-2 business days. 

Once your order has been dispatched, you will receive an email notification with a dispatch number. You can expect your parcel to arrive within 2-3 business days if you are in a metro area, and 3 or more if you are in a regional area.

Please be reassured that we only stock original spare parts, which are covered by a 1-year warranty.


PLEASE FILL THE FORM BELOW



ABN: 77 002 787 742

Head Office: 109B Vanessa Street, Kingsgrove NSW 2208

Email: info@sprintquip.com.au

Phone: 1800 500 994 (National Call)

Fax: +61 2 9554 3447

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